Your customer service reeks!

My issue is not whether you are hire inexperienced people but TRAIN THEM PROPERLY. How is it possible to spend hours (I SAY HOURS) with multiple agents and my issue is still not resolved? I kept telling all of them that I’d done all the trouble shooting but each insisted on going through the same ‘steps’. They were not listening to the issue but insisted on trying again and again with the same steps? Is this a joke? Are they even human beings with brains or bots that are programmed to follow the manual? How are you telling me to switch the router and ONT on and off? And this happens ALL THE TIME with that WhatsApp portal, ALL THE TIME.

And the worst thing is that they have this limited time/patience of assisting you, if you just don’t reply within 4 minutes because you’re trying to do your job on the side, they leave. Now you must start all over again with someone else who’s as *********** if not worse!!! And then they have the audacity to be passive aggressive! FIX YOURSELF AFRIHOST! FIX YOUR BUSINESS! FIX YOUR STUFF! FIX IT MAN!

Your customer service reeks and the bummer is that you obviously don’t care. How do you have 6000+ one point reviews, mostly speaking about your customer service and you haven’t changed???