YOUR AFTER SALE SERVICE IS TERRIBLE MINUS 5 Stars

so recently I have been taking over the account of my wi-fi fiber line

I made arrangement well before the initial cancelation date of the previous account holder to switch the house line from a 50mb line on the previous account holder to a 100mb line on my account

So as promised the line was canceled on the 1st of June 2021 and I made my Purchase on their Website for a 100mb line, up till now i am still sitting on a 50mb line ….I was charged so generously a 100mb line fee and have been struggling since the 1st of June through (I counted)10 x WhatsApp agents, 5 x Afrihost Support Agents "dropped the line twice" (Phone Calls) 1x Maintenance Agent (Told me that Afrihost keeps Logging a Fault on the Line But they did the subscription wrong, They were supposed to app**** for a 100mb line from open serve and app**** for a 50mb) I asked to speak to a manger twice and still NO MANAGER HAS CALLED.... Every day I ask what is happening I have to explain to the new guy my frustration without swearing and losing my cool, having to test the same things over and over, they keep giving me the 24 to 48 hours it will be fixed....tonight I got a log saying 24 to 72 Hours

The whole time I am trying to be nice and figure out what the hell is wrong why they cant fix it (I didn't even lose my cool cause every agent is new and none of them did anything wrong but still no one is fixing it???? … isn't this like theft or something?? paying for a service I'm not receiving??

I hope a CEO gets to see this!!