YOU KIDDING RIGHT?!?

So last night i open 2 support tickets on the console... Today both have been removed with no feedback. Today I go onto the live chat and speak to Keenan.....Takes long to answer only to leave the conversation. My account details were submitted..... I haven't received a call back. POOR POOR SERVICE. <br> After i settled my account... Now there is an amount of R168 in arrears . What is it for???? AND I have my correct card details loaded on the system.... I use it every month for my top ups and everything. There is a declined payment charge on my account of R50? WHY.... I have funds in my account and have been using it for top ups the past 2 weeks. SERIOUSLY NOT IMPRESSED!