You hide from customer service

Hi Gian, Afrihost customer service is the worst I am even considering going back to RAIN who is the worst of the worst, I have been complaining about their services for a while and on Linkedin they only respond to customers who give them good reviews and dont takkle our concerns, to get any assistance from them on behalf of VUMA is a nightmare their chat agents don't know what goes on their company. I am currently disconnected with FIBRE because I tried to change my banking details on their PAYFAST app thing and accidentally deleted the PAYFAST thing not even sure what this is and why they cant have debit orders like all organisations now I have to wait for them to ask VUMA to release my line than they AFRIHOST have to do a new order them that would take a few days then I must contact them to find out if the line is released and if the order has been placed, WHERE IS THE CUSTOMER SERVICE IN THAT!!!!! And why must I jump through hoops to use their product that I clearly want to pay for. I wish I could get a hold of the founder, CEO,GM, HEAD anyone that will listen to us that things are made difficult for us. I will be without FIBRE this hole weekend not sure till when. Would not recommend Afrihost to anyone. hashtag#legendoftheweek hashtag#clientexperience hashtag#customerservice hashtag#customersatisfaction hashtag#TeamAfrihost hashtag#Afrihost