Wrongfully accused

My personal accounts & my business account have been discontinued at Afrihost since Thursday the 6th of February 2020. All because somehow they have linked a 3rd account which has defaulted to my ID number. My name & details are not on the defaulting account's details. Worst of all they cannot even send me it's statement for me to see because, they say they can only send the statement to the email address linked to that particular account-who's email address is not mine. Only after they discontinued my accounts. Do I hear of this foreign account from Afrihost for the 1st time suddenly linked to me.

Instead of them explaining how they link this account that's foreign to me, I must instead fill in a form meant for defaulters & policy violators. Yet I have never missed a single payment. My business is suffering, yet I see no end to this any time soon. They have suspended my Fixed Wireless internet, which I have paid for already this month. Another thing I don't understand through all this shinanigance. If it was an account billable end of every month-that I'd understand. But now, they have my money while they cut what I've paid for already.