Worthlessness client to Afrihost
<p>After 4 years of loyal support and believing they are the best I will be cancelling my account. 4 years with the same account number with the same bank with the same debit order!!! And now according to Afrihost I have cancel my debit order (Which I did not after trying to explain numerous times). Afrihost states that my debit order is loaded on their systems whilst my private banking service (which I also phoned numerous time and spoke to different consultant's state they do not pick up the debit order) say the problem is on the Afrihost system. I phone every month for the last 4 or 5 months at month end, because the amount owed to Afrihost is in my account but never gets debited. The support member then notifies me the debit order will be deleted and reloaded on the system and that will sort out all the problems. Come the following month end.....same story. Afrihost your are more than welcom to go into your call records which WILL confirm all that I am saying. I have been treated with a lack of respect. Worst of all when I asked to speak to your "ACCOUNT MANAGER" she treated my just as poorly, no respect and made me feel as if I am just another number. Clearly Afrihost has turned into just anothet big successful company forgetting about all the loyal customer supporting you and helping you build up your company to be successful. Although my account is a drop in the bucket, but I will never ever recommended Afrihost to any person or any company. </p>
