Worst technical support ever.

Worst technical support ever. My phone suddenly stopped working entirely. Wouldn't connect to a network. Can't call or receive calls so contacted Afrihost via whatsapp. It's been a week, with 8 agents, the same questions, the same conversations over and over. I always had to follow up. Eventually i have now been told to go to MTN so they can sort it out for me. Absolute joke after being a loyal customer for around 8 years now. I can't explain how infuriating this has been without including reams and reams of whatsapp chats.