Worst support services ever

By far they are becoming a very bad ISP i have ever used, I have a fibre account with them. To my surprise one day i came back home and i realize my broadband light and services light where off, until this day they tell me they are waiting for feedback from sub-contractor. What happened to the 48hrs turn around time service delivery promised? this is so frustrating to a point that i am looking for another ISP who will provide better support services.