Worst service provider for me

I re-activated my account on the 1st of December 2025, paid and was told it would take 3-5 working days for the sim to arrive as I still have the router. As of yet, I am still waiting for the sim to arrive (14 January 2026). After numerous whatsapp attempts, I still haven’t got any proper response to actually help me with this problem. According to them, my sim was delivered and was delivered at my “neighbour”, which wasn’t the case as I tracked this person down and he said he ordered as well and received his router and sim, in his name and account. I phoned Afrihost and after some serious digging, I was told that my sim was never issued. And how can someone sign on behalf of me is a breach anyway. Still to this day Afrihost is trying to take money of me and nobody can actually sort this out. According to them, it is still my problem and I need to sort it out with accounts department! Can’t believe it! Worst customer service ever! Doesn’t even deserve a star.