WORST SERVICE PROVIDER EVER - AFRIHOST'S SERVICE IS ON LOCKDOWN!

I have been sent from pillar to post for over 8 months when it comes to getting Fibre installed. Initially when I app**** for the product it came with free installation, then after 6 months (without my consent) Afrihost cancelled my pre-order for Fibre. After speaking to a few consultants they advised me it would be easiest just to re-apply for the Fibre deal, which I did, to my surprise they now all of a sudden want to charge me R997 for an installation fee of the Fibre lines, since when do you let your clients pay for your failed policy and procedures????? I am on the line with them as I am typing this review and I have been on hold for more than 30min, WHERE IS THE SERVICE AFRIHOST??????????? This is after I have sent numerous emails to Gregory who didn't seem eager to help and then advised he would refer my query, it has been 3 days and all of a sudden Gregory forgot how to respond to emails as well. I am disgusted by how I have been treated by Afrihost.