Worst service I’ve had to deal with

On 30 of March 12:30am my night surfer data expired, I had over 10gb left and I specifically waited up all night to use up that data... it was supposed to expire on 31st not 30th ...

Nkululeko M confirmed on Wednesday 1st that there was a hiccup with the system that night . I never received any logs or response regarding that issue .

Then on the 7th my new data was depleted (40 gig) , my usage habits did not change , it seems like the system confused the day time data usage and night surfer data usage , so I spoke to Ronny and he requested the data log , which I have finally received 1 week down the line, I deny that usage profusely . The data usage and timings absolutely does not make sense , there times where it says I was online for a period of 24 hrs .. I then requests mac addresses and device names so that I can see exactly what device was doing this as this has never happened before and my usage habits and devices are exactly the same for the past 6 months ... it is definitely a problem with the systems from last month .

It’s now been a week with no usage , I want a outcome TODAY!! I need to be in touch with the MD or CFO or CEO of this company as I want a answer today either way... I am not happy with the service Nor the package I was forced to take by Afrihost , I will re iterate I want a resolution TODAY or at least a answer ... otherwise I will have to cancel my account t with immediate Effect, take to every social media platform and complaint site to make know what service I received and what I had to endure during this traumatic time.