Worst service I have ever received in years from Afrohost!

Once upon a time, they were a good ISP with good support. NOW in fact, the worst support I have ever received. I try call, always 30min in the Queue, then I WhatsApp, waiting 40-45min, when I get busy and miss a message forr 2 mins the chat gets closed?

So I cancelled my fibre with Afrihost.com 1 month ago. Followed up a few times to make sure all is in order as I can not go without internet. Phoned yesterday, yes all is on order. Line will be cancelled and my new ISP will be able to activate the line.

Today, I phoned earlier, no there was a problem, I must call them back in a few hours to see if the issues is resolved??? Where must I follow up?? This is crazy! I ask support to solve an issue and I must follow up?

I called again and waited 45min no answer, I then tried WhatsApp suppoit again. WhatsApp support is on a different system I hear, now they can't assist me in getting my Fibre line canceled for my new ISP.

Now I must email *** to get my issue solved. And I must yet again follow up with them.

I am still waiting from 8AM to get my line cancelled and get my internet activated.

What is this! A circus?? Just replace the WhatsApp support with a chat bot as this will be better and less annoying, at-least I know I am chatting to a bot that can't do much.