Worst service from an ISP - and I'm technically savvy and have been there client for 15+ years.

On 22 Feb I signed up for a new fiber line. Migrating existing Octotel service active at the premises to a new account with Afirhost. I have spent over 8 hours to-date on the phone with support people from Afrihost and Octotel - finally the service is "Active" but still we have NO Internet access. For 4 days I argued with hem that there was an issue with the fiber box - I was told to try 101 things that made no sense, eventually today they discovered that the box on site was NOT the box they had recorded - and so wasn't behaving properly. 1 question from a competent support person OR ideally a visit from a technician should have fixed this. Finally the line activates but unless all you want to do is search on Google, but not actually go to one of the websites - it might as well still be broken. All I want is a technician to come on site and get the line working - but both companies simply refuse, so I use up hours and hours of my time (and theirs) trying to wade through protocols and routines.... this is not customer service.