Worst service from Afrihost & very rude agent

I have been without internet for 4 days now. The first agent I spoke to over the WhatsApp line on Saturday was very helpful with escalation the query for me. The ref for the call was ISP-***. Then it went downhill from there. Vumatel technicians came to the house on Monday & were found digging, upon enquiring on what the issue was, they were not sure & promised to return. They never did. I called Afrihost multiple times & still no resolution, instead am told to call Vumatel myself as if I signed a contract with Vumatel. I then found myself being rudely spoken to by an Afrihost agent Kgothatso who reports to Kgabo. He insisted that this is not an Afrihost problem so I should be chasing after Vumatel myself as they own the hardware. My question to him was who is my contract with, Afrihost or Vumatel? Who am I paying? Do I have any SLA’s with Vumatel? I am livid with his rudeness & also Afrihost’s approach with the matter. This is the second time in 2 months where am having issues with them & it takes me long to have it resolved. I had to resort to Twitter last time & seems I always have to do that to get any matter resolved.