Worst service from Afrihost Fiber

I must say I'm very disappointed with Afrihost Fiber. I would not recommend them at all. I ordered fiber at the end of November 2019. On the 4th of December, I contacted their support and they assured me that the installation was on track and that the contract would contact me that same week to arrange an installation date. I cancel my current ADLS line which I had to give 30 days' notice for. The ADSL line was canceled on the 4th of January and now I have no internet at home. Contacting Afrihost support was no help. They said there is nothing that they can do as the contractors only return to work on the 16 January. I was never informed of this. Asking for another way to help me they simply refused to say they do not provide a carryover service like a mobile internet device. Worst service ever.