WORST SERVICE EVER!!

Our first support request was on 6 November 2019 with regard to our very slow internet connection since 2 November 2019.

I have complained countless times since then and tried every option given by Afrihost, but my internet connection just keeps getting worse.

It is now at the point where most of the time I am not able to do anything as I do not have internet or it is so slow that it uses data trying to connect but I cannot get anything done.

I wanted to stay with Afrihost and perhaps move over to fiber, hoping this would help, but they are unwilling to credit the amount I already paid for an internet service they are unable to provide. I've tried calling, whatsapp chat, emails and call me backs but waiting is ridiculously long, and whatsapp chat doesn't work, emails are ignored and call me backs result in receiving a call after 22h00 in the evening and if you are asleep or miss the call they don't even bother to try again and you have to start the whole process over again.

I am still waiting for a manager to contact me regarding this, but their service is so poor that no matter what I do no one is able to assist me:

So in fact they are now forcing me to cancel this service with them as they are not able to provide me with the service they are charging me for and not willing to assist me with an alternative.

My second issue is that they charged me for a domain I do not even have and after giving me credit that just sits in my account, they said I will be refunded that amount, but still this has not been done.

I gave them until 16h00 today 5 December 2019 ti resolve this matter but still had ni response. They leave me with no alternative than to cancel my internet service with them with immediate effect.

I urgently requested that a manager contact me before 13h00 today 5 December 2019 so that we can try and resolve this matter, but to no avail.