Worst Service EVER and I'm not even a client yet!
12 October - I conclude the process to order an LTE line and I'm advised delivery may take up to a week due to stock shortages and high demand. No problem.
27 October - I am advised to expect a delay of approximately 2 to 3 weeks due to lack of stock in the country. Annoying, but fine, I understand. These things happen.
31 October - I receive a phone call from Afrihost to arrange a date for delivery. I give explicit details and we agree to Friday 03 October and receive a confirmation SMS.
01 November - The courier phones me asking when they can deliver today. What? So I inform him of my arrangement with Afrihost and we confirm for Friday 03/10. I then get an SMS telling me my package will be delivered today??? I ignore it because I've already spoken to two people confirming for Friday and I don't have all day to spend on the logistical planning of a friggen WiFi router!!
02 November - I receive an SMS telling me they were not able to get hold of me and therefore cannot deliver my package and to contact Afrihost to prevent my order from being cancelled. What the actual ####!!! So I call Afrihost, select reception because I don't know who I'm supposed to speak to and this guy answers. I tell him my whole story, giving him my details so he can open my account on his system (confirm all my details) and he apologises and informs me that I am the third person in a row to call with the exact same issue and asks me to hold while he speaks to a superior. He comes back and tells me that there's obviously been some error that's occurred. He then advises me he will call me back regarding this issue because I have literally put my life on hold to be able to receive this package as I am the only person allowed to receive it and I'm not office based so I'm constantly changing locations during the day!
03 November - I still haven't heard a word, not even am SMS from Afrihost and I would really like to know if I'm wasting my precious time sitting at home waiting for a delivery I don't know will even happen because Afrihost's service is so unbelievably dreadful!!! I phone reception again. Tell my WHOLE story AGAIN and this lady calls me "Sir" I'm a WOMAN! You'd know this if you bothered to even concern yourself with who I am. Anyway, she now wants to put me through to someone else because I'm just having so much fun repeating this painful story! I lose my temper and ask to speak to her manager. She tells me she'll have to put me through to sales and I must ask for a Mr Naicker. I do that, wait in another short queue and ask to speak to him. This lady tells me he is unavailable and asks me what the issue is. I then apologize to her in advance because I am really losing my $$$$ over this issue and having to speak to every employee of Afrihost and regurgitating the same damn story. I demand to speak to someone in charge and she tells me to hold. I am then promptly informed that I am number 19 in the queue.
Honest to God I want to **** myself now. Is this what Afrihost calls service? Seriously? It's just a friggen delivery I haven't even started using your main service yet and already I have serious doubts regarding your abilities and having worked in service for 10 years prior to my current job I am absolutely APPALLED!!
Words cannot do justice to how absolutely LIVID I am with this company!! Based on my experience thus far I wouldn't recommend them to anyone! Quite the opposite actually!