WORST SERVICE EVER AND ******!!!!!!!!!!!!!!!

I've had the most FRUSTRATING Experience ever. I've been a customer for 2 years now and I must add never have I ever experience this.

I recently purchased the Reseller Server from them as I have too many domains I have to pay for individually. On the 11th of May I requested a call back from Afrihost to explain if this would work for me and how it exactly works.

I was informed that this is great and I still believe it is. But when it comes to BILLING. they bill whatever they want. I have spoke to Nomosa on the 20th of June to fix my balance that was owed to them as they had it all wrong. Nomosa informed me that the amount due is R328 where by I paid the same day. I asked Nomosa in the accounts department if I pay this throught the Clientzone that it would be effective immediately and then my account would be taken off suspension? She informed me that this would be effective immediately.

I have then contacted Afrihost to confirm if this was effective and a gentleman informed me O sorry mam but you still OWE after the R328 that I paid another R510.00?????

So now let me rewind a bit. I purchased this Reseller Server on the 28/29th of May 2018 and then when it came to billing, I was billed the amounts for R323 and R910.00. I then reversed the R910.00 as this was not as per my agreement with Matshepo on ticket ID number WLW- ********** 6. As when I purchased this package I was in contact with Afrihost eversince that I DO NOT want to be billed for individual domains and the server. The whole point of purchasing the server is to add the domains in there. I requested Technical to please do the transfer before billing starts. They completed the move on the 2nd of June 2018. After emailing them everyday on the progress.

So since the 1st of June I have informed Afrihost that I reversed the R910.00 that was debited on my account as this was not as per our discussion. I have then been in contact with Themba, Ed (Ed was most helpful of everyone) and many other names I could not even remember. I have requested a MANAGER to contact me as my accounts are still suspended and still NOTHING. It's now the 21st of June 2018!!!!!!!

WORST SERVICE EVER!