Worst service ever and bad attitude!
When i joined Afrihost about 4 years ago, their service was incredible Easy to talk to, quick to resolve issues. I am on a month to month with them and over the past year and half to 2 years, i have noticed a steady decline in their customer service levels. The latest issue now is that i had financial difficulty in April and my debit order bounced. they gave me grace of 11 days according to them though i remember only 5 days and then cut me off. Fair. However, i am now ready to get internet again and despite trying ALL avenues to get hold of them and the only response i got was from Facebook but they don't have authority to resolve issues. According to Afrihost, despite me being on a month to month, they are demanding that i pay them for a full month of April before activating my account. So, i am looking to port to another provider but in order to port, Afrihost wont release my account until i pay them for services not rendered. They claim that despite my being a month to month user, i must pay a full month which is *******. Then they claim they are doing everything from their side to give me good service...odd. I call their number, automation says they wont put you through to call center...you must sms them or use whatsapp or their client zone. So. Client zone...logging on and looking to change things, i was promised an OTP. That was on Thursday and still not a single OTP. Then i tried whatsapp. After 15 - 20 minutes i get a response and after a brief chat, the responses stop coming. I've tried the sms route before on 3 occasions and not once on any of those occasions did i get a call back. I go to Facebook and finally some help but then that stops because they don't have authority to assist me and tell me to e-mail their accounts. I did and had NO response. Where is this customer service? I do homework and get the phone number of a manager. Contact him and during the conversation he asks how i got his number and when i stated its my job to find people...his comment was "I wouldn't be proud of that" Then gets snippy with me and says they don't want problem clients because we demotivate their staff? Sorry, difficult...staff? He was the first person i actually spoke to...you cant get through to any of their staff. what a joke. I will NEVER recommend Afrihost to anyone ever again and i'm going to their regulatory bodies to lay formal complaints against them. I offered to pay my pro-rata bill and they just wont budge. Afrihost...i hope you sink like the titanic!