Worst Service EVER!!!

If i could give Afrihost a zero on this platform i would!! They are pathetic and LOVE to make their systems your problem. I live all the way in Cape Town and set up my over 60 year old parents in JHB with Afrihost fibre for the purpose of being able to communicate. After a month and half of back and forth and them telling me the line is active , whilst the clientzone portal said otherwise, they were not able to help. EVENTUALLY when the line went live and active ,and i reached out it was yet again another back and forth with sending pics of which lights are burning.

NOW the latest issue is that we have ""Internet may not be available"" The consultant named TUTU advised that we should get the laptop/PC connected with a LAN cable straight to the router...an impossible task since my parents who are well over 60 do not have these facilities available to them. The more i explained this , the more he went on to say THIS IS THE ONLY WAY . I eventually asked him if he believes i should travel all the way from CPT to JHB to plug my laptop into a LAN cable.

His response was that we should ask ""SOMEONE"" to help better . The funniest part of all is that i am already getting invoices for a freaking service that wasnt even used and useless consultants who have ZERO interest in client satisfaction. A truly appalling service!!!