Worst service ever

My wifi just stopped working while my kids were watching tv and i logged a complaint a week and some days ago before the holiday even started and their operators kept telling me that my account has a fault but the technical team has not said anything,there isnt any feedback yet.i was inquiring everyday but i still heard nothing from them,even after the initial 48hours they said it would take for me to get feedback.the holiday then started that's 3 -4 days ago and still nothing.i was told there arnt a lot of technicians because most of them are on holiday and they dont know when my account will be fixed and this bear in mind i was told 4 days ago.How can a company not even have technicians on standby to help customers who's accounts get faults?so now i have to wait for them to come back from holiday so my account can be fixed and because its monthend they will obviously suspend my account if i haven't paid,when i have not been even using it for a while now.im very very dissapointed.