WORST SERVICE EVER..

I placed an order with Afrihost for ADSL Internet, on 8 April 2016...today is 13 May 2016. STILL NO INTERNET.. they told me to wait for 30 days to pass and then they could escalate it at Telkom, which is fair.. it has been more than 30 days, I mailed them a few times and asked for feedback NO FEEDBACK.. I phoned 4 times today.. every time I get the same response.. "Mr. Grobler I will get back to you in the next 5 minutes.." I am still waiting after 4 people told me that..this is not good service at all. On the 8th of April they deducted a debit order STRAIGHT AWAY from me for data, but I do not even have adsl yet and they know this so how can I use the data???.. I phoned and mailed a few times for that.. "Sir we will reverse this, sorry for the mistake.." guess what....... still nothing as well..the money doesn't bother me at all they can have it..the fact that they can debit my account easily but not give a service easily, or not at all makes me unhappy. I DO NOT WANT ANY FEEDBACK FROM ANY AFRIHOST CONSULTANTS I WANT THE MANAGER'S MANAGER TO PHONE ME.. MAYBE HIS WATCH IS WORKING,AS THE CONSULTANTS WATCHES IS NOT WORKING, CAUSE I PHONED AT 13HOO TODAY FOR THE FIRST TIME AND I THINK 5 MINUTES IS OVER NOW...