HR
Heinrich R
1 reviews | Active since Apr 2013
13 Oct 2015, 21:09
Worst service ever
I upgraded my line from a 2mb to a 8mb a week ago.. i got charged for the line but i am still not getting the speeds i want. Afrihost don't want to help me. I get tossed.from one call centre agent to the next with no result. I complained on facebook and got about 10 emails... i always recommended afrihost to everyome but never again will I. I want to cancel my service and want a credit otherwise i will take it up with the consumers act!!!
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Afrihost.com's replyOfficial
14 Oct 2015, 09:43Hello HeinrichRouX,
We are truly sorry that you are not getting the experience you expected.
Our records show that your upgrade was completed and your line is syncing at 8Mbps at the present moment. We'd like to work with you further to try to understand why you are having such a poor internet.
We've asked our Critical Care team to contact you to find the best possible solution.
Regards
The Afrihost Team
We are truly sorry that you are not getting the experience you expected.
Our records show that your upgrade was completed and your line is syncing at 8Mbps at the present moment. We'd like to work with you further to try to understand why you are having such a poor internet.
We've asked our Critical Care team to contact you to find the best possible solution.
Regards
The Afrihost Team
Afrihost.com's reply14 Oct 2015, 09:43
Official
Hello HeinrichRouX,
We are truly sorry that you are not getting the experience you expected.
Our records show that your upgrade was completed and your line is syncing at 8Mbps at the present moment. We'd like to work with you further to try to understand why you are having such a poor internet.
We've asked our Critical Care team to contact you to find the best possible solution.
Regards
The Afrihost Team
We are truly sorry that you are not getting the experience you expected.
Our records show that your upgrade was completed and your line is syncing at 8Mbps at the present moment. We'd like to work with you further to try to understand why you are having such a poor internet.
We've asked our Critical Care team to contact you to find the best possible solution.
Regards
The Afrihost Team