1 reviews | Active since Feb 2014
worst service ever !!!!!
I have absolutly reached my wits end !! the last 2 months have been increasing difficult for my boyfriend and myself but we ensure to pay afrihost no matter what, we might have paid late once or twice but we paid, so yes i understand i was late on those occasions and i got the warning which i understood, today is the 18th may and as most of other people i get paid on the 24th/25th of every month , i opened another dsl account on the 15th with afrihost and until today my interenet is still not working , iv been in contact with them everyday since the 16th of may and not once did they tell me that the R136. charge for the dsl connection was due immediatly and not at the end of the month and i was in arrears regardless of wether i had interent or not. This morning i got an email stating my account is being closed in 30 days over a freaken R136 that i can pay i just had no freaken idea it had to be paid imideatly .. let me just stress that I HAVE NO INTERENT IN MY HOUSE due to technical issues and i just dont understand why my freaken account has been closed!!!!!!
We apologise for any misunderstanding.
When signing up, there is a payment window that states what you will be charged with today, meaning that the account will be immediately charged. A client has to click on this message before the sign up is complete. By the client clicking on the message, they have understood that they will be charged immediately.
Our debit orders run on the first of the month, as per our terms and conditions. We have introduced a feature in ClientZone for clients to add credit on their account before the billing run starts, so that the charge on the 1st is offset against that credit already on the account.
Your account is in arrears and needs to be settled in order for services to be provided. You can settle the account in ClientZone.
Regards
The Afrihost Team
Best regards,
We apologise for any misunderstanding.
When signing up, there is a payment window that states what you will be charged with today, meaning that the account will be immediately charged. A client has to click on this message before the sign up is complete. By the client clicking on the message, they have understood that they will be charged immediately.
Our debit orders run on the first of the month, as per our terms and conditions. We have introduced a feature in ClientZone for clients to add credit on their account before the billing run starts, so that the charge on the 1st is offset against that credit already on the account.
Your account is in arrears and needs to be settled in order for services to be provided. You can settle the account in ClientZone.
Regards
The Afrihost Team
Best regards,