WORST SERVICE EVER

I had signed up with Afrihost on 28 Oct 2025 after hearing great reviews from friends and colleagues. The sign up process was as smooth as possible and I was advised that I will only be charged once installation is complete and service is connected. I was charged a pro rata on 31 Oct and a full months debit on 1 Nov even before I had collected the router. I was informed that that was an error and an Openserve technician would be in contact with me to arrange installation.

But alas, 2 weeks later and no service. I have been in contact with them every single day for over a week and nobody at Afrihost can seem to help me. I've been on hold while they check with Openserve, ref to managers but nobody seems to be competent enough to figure out how to help me. I have even logged service tickets which have been closed with no contact whatsoever. I have also tried in my own capacity to speak to someone at Openserve to try and figure out what is going on but they keep directing me back to Afrihost.

This is the absolute worst service I have ever experienced from a service provider. I am a new client that is just going beyond and above to try and get some help. But it seems like nobody works at Afrihost, everyone just asks the next person what to do.

Even now, I am still waiting for a manager to call me back to tell me what's going on.

Honestly, dont even give them a try because even if you're a new client, they dont care about you. Dealing with them will only lead to frustration and disappointment.