Worst service ever.

Worst service ever. My 100mbps line has been useless since 1 September. Trying to get support is pointless. The helpdesk knows nothing about computers or internet. They work of a spreadsheet. If it is not on the spreadsheet, they're stumped and give you some generic reply. Should you get past the useless helpdesk to someone that "knws" more, they ask you to send a million traceroutes and then a million more an then a million more and then a million more and then reply that it is out of their control because it is not on their network,

Avoid at all cost!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!