WORST SERVICE and LINE SPEED!!!

Dear Afrihost ...

I am completely and utterly appalled by your service ... !!! I have had 2 line 2 x 40mb lines for sometime now and have endless problems. I use my TELKOM LTE more often as its better connection, speed and its way cheaper!! I spend at least an hour a month trying to troubleshoot line speed with Afrihost and have to wait for call back or you terrible WA support service to respond. I have now had enough!!!! An email was sent saying you were upgrading the lines during lockdown to greater speeds ... well you certainly didn't do that for me ... my one line is a 17,5mb upload and and download - on apparently 100mb line!!!! my other line is 69mb up and 20dl .... still dismal. I have been paying for a service that I am not getting. I am told my wifi router needs to be swopped out and I need to pay R1000 per route to do this ..... however all new lines get the latest router FREE .... are you kidding me!!! Enough with your abonimal service. I am going to the National consumer protection council!! I feel so sorry for your customer care agents as they must just get the brunt of it all ... as I am very sure that I am not the only one!!! You forever advertising all your awards etc ... I seriously do not know how on earth you achieve this as I am and actually now a few Afrihost customers, that think this is the worst service ever. I have asked a Manager - Lizelle to call me back by 3pm and if she hasn't ... please cancel my lines with immediate effect, collect your ****ty router and ill see you at the NCC.