Worst service and *********** staff

Worst service of my life .First my internet stops working for no reason on the 4th Aug and i contacted Afrihost spoke to Nonhlewh9 advised the line was not syncing to log a call(107BWK040821) They gave me a turn around time of 3 days on day 2 I called to follow up only for the consultant to tell me the call was closed, mind you no-one contacted me tgst day.i was then told the call was close due to openserve not being able you see the configuration, then told there was a mess up and it had to be escalated to the DHL team new ticket logged (AMM-***7) I followed up again and was told another ticket was open (FLE***9) some how my land lime number got recycled and I kept following up and kept messaging and was just told on the on the 6th my line would be restored an openserve serve would provide feedback within 48hours later that day I followed up and was told they would follow up with DHL team. I requested I get some sort of communication sent , but the agent the advised that higher management at open serve would first have to give feedback then I would. I contacted afrihost again on the 7th only to be told there was no feedback from openserve but it has been escalated to the Telkom Liason Manager once again I asked for feedback . I contacted then again today was told still no feedback on the (FLE-***9)ticket ,it has been way past the 3 day and 2 day feedback I was promised. I then requested to speak to management and was the toll free number. I spoke to a agent and explained I wanted to speak to a manager at first they advised they did know who the manager was then after that was told the manager is never available, what the hell kind of answer is that. I want this problem just sorted out so I can use the internet again. I don't know when they going to fix the problem but afrihost must not think I'm pay for all the days I had no internet due to a problem they caused