WORST SERVICE AND EXCUSES EVER!!!!!!!!!!!!!!!!!!!!!!!!

We have internet (20MB line) with Afrihost and get our data through Rain. For the past 3 days, the internet has been non-exsitent with download speeds ranging from 0.99 to 1.58 and upload speeds ranging from 0.00 to 6 to boot we are getting a ping of anything from 100 to 639. This is affecting our business as our telephones also run off this line.

We keep getting told to restart our router which is ridiculous. No other help than just that and no other explanation. Just the worst customer service and inexperienced staff and management. Also no one gets back to you.

We also tried to get a new link to reset our password for our account and are still waiting for an email to come through since yesterday morning.

When we got hold of them today, we were told to first leave the router off for 20 mins (which we knew wasn't going to help) and then after that we got told to just go and get either a Vodacom or MTN sim card and buy data as the Rain towers are congested.

Okay, for how long etc. No answers.

Can someone please get back to me because I can't run my business like this anymore.