Worst service and communication with a new client

We started the process the 17 of November. I was constantly calling for assistance to get the orocess correct to install fible and hosting by Afrihost. First they got the fibre line incorrect, and collected the incorrect amount from the account, this was corrected fast and Ocotel installed fast, and responded to messages immidiately. the the whole process stood still, i called I don's know how many times as to what the hold up is. On the 1st December the bright star Erick assisted me to state that there was a R1 deposit in the bank account with a code that must be inserted in the router. We did that and the router was dispatched. Through the whole process no one informed us about this process that was outstanding. Guess what last night at 10:47 a message was received on my cellphone that the verification code must be inserted. Shocking,,,!!do any of you know what you doing, Yesterday a gentleman helped me to escalate the dispatching of the router. This router must be delivered today, and Mr Burger must be helped to set it up or we cancel everything with you. Worst ever. Account A***