Worst service

The star I gave Afrihost is one too many.

Firstly, I ordered an LTE package/modem via express delivery- which should deliver within 3hrs on Sunday, 29 Dec 2019. Early Monday morning payment was settled yet no delivery, I phoned on Tuesday- holding the line for a long time and the operator couldn't tell me when delivery will be made but assured me that it'd be on that day or Thursday, the 2nd. But it should be the Tuesday the 31st as express deliveries are still happening despite the festive season. I enquired about the payment - again - everything was I order.

Phoned on Thursday again, held on for hours. The operator notified/escalated it to the warehouse that they should action the delivery. Nothing happend, phoned again - operator told me that they can't escalate it again, they have to wait 48 hours and by the way - it's not delivering because it's not indicated on the system that the payment was received.

WhatsApped on Friday- nothing. No one knows or cares and we need to wait for the warehouse to read their email.

Monday, 6th January it finally gets delivered. I go through all the steps... no internet. Phone Afrihost... wait -again - like this is what I want to do with my life and airtime- waste it on Afrihost's awful elevator music. Operator tells me to do this, do that, an hour later nothing works. He issues a call back. Call back comes, an hour after the scheduled time... None of the methods tried will help as the number wasn't allocated/register- they'll contact MTN. Don't know how the 1st guy couldn't see it on the same system.

Phone this morning again, again tried everything they said. Everytime I phone it's another hour gone and still no internet. This is the worst service. If I get through again, I'll cancel the product/service.

The operators are all well trained in apologising but unfortunately not in solving problems in a timely manner.