Worst Service

I signed up for a DSL Line on the 10th of August, which was a quick and easy process, they proceeded to complete the order my debit order went off, after waiting for 5 days for my line to start working, I decided to log a call with their support department and it has been all downhill from there.

The first consultant provided feedback very quickly, after a while of communicating via email he gave me an account to test to see where the problem might be, that night I tested the account provided and sent him the results as requested... needless to say it took them days and numerous emails to respond, this time a different consultant asking me to do exactly the same.

After I explained to her I had already done this and sent her the result of the first test and the second test (with her account), again I didn't receive any feedback.

The next step was phoning their support centre, (as obviously email or their online chat does not work) it was immediately determined that the fault was with the line and a call needed to be logged with Telkom, I immediately requested that this be set as a High priority. After going back an forth with them for 2 weeks the consultant on the phone immediately determined the problem? Very confusing that it was so easy over the phone wher as two other consultants couldn't determine it in 2 weeks with 2 different test results I sent them?

On the 31st of August I got a fault cleared email (they had logged the fault with Telkom on the 24th), but IT IS STILL NOT RESOLVED!!!!!!! So I have been paying for a service for almost a month now that does not work, again, I have sent numerous emails to different departments and I am still waiting for a response.

Very dissapointed in the matter this is being handled, frustrated as I am getting no where and it seems that customer satisfaction and service means absolutely nothing to you.