Worst Pathetic Service from AFRIHOST

A cancellation took place on the 23rd of May 2023, but I decided to stay with Afrihost (Biggest blunder), my fibre connection was disrupted on the 31st/1st of June 2023, with complete no connectivity. I had contacted Afrihost on numerous occasions, and advised the issue is being dealt with however residents at my complex had connectivity except myself.

I had used the whatsapp line numerous times and your agents could not provide proper feedback or no feedback. Being told a manager or the agent will call back and no one has called. The customer service received from managers and agents are pathetic.

I will not waste time breaking down every communication or call with Afriost as it seems that customer issues or complaints hold no value to the provider. I have been with Afrihost for 2 years and in the end to get service like this is shocking. Furthermore, my fibre line has been down since 1st of June till date, from Thursday the 29th of June, there has been NO communication from Afrihost. I have cancelled my line and as per the below screenshot my fibre line will cancel 31st of August 2023... my line is not active, I have been unable to connect but my cancellation date is 31st. WHAT SERVICE MUST I PAY FOR ??? WHEN AFRIHOST IS NOT PROVIDING ANY SERVICE OR JOY!!!! There is no customer satisfaction, customer service or customer assistance.

In order for me to go to a better provider, I REQUIRE A CANCELLATION LETTER. I WANT THIS TODAY

Although I have no hope of this happening as communication lacks drastically at Afrihost, as I requested for a refund for the month of June yesterday, sent the info, asked a question, sent follow up email today 4th of July and there is no response. ALL I ASK FOR, REFUND FOR JUNE & A CANCELLATION LETTER

So I get over this horrible, pathetic experience.

I have encountered far worse experience with Afrihost in this past month, more than what's in this email, but Thank you Innocentia K, who had tried her best to assist and resolve my issue. But there is no sense of urgency from your FIBRE team, or bother to contact the customer.

Attached is the communication, and till date it has not been resolved.

Contact via email or ***.

ALL I ASK FOR, REFUND FOR JUNE & A CANCELLATION LETTER and now they accounts department, tells me No cancellation letter on the system and send you confirmation email once your service has completely cancelled.. WHAT SERVICE ARE YOU PROVIDING ME ?

I will never recommend anyone to use your service. Pathetic