Worst ISP Customer Experience

TL;DR : Makes you jump through hoops to prove the issue isn't on your side, instead of checking if there is an outage. Don't use them, worse than Telkom.

I logged an issue with speeds being really slow. They made me do the normal switch off ONT and Router thing, which I told them I already did and it didn't fix it. They then have me do multiple other teats, all that proved there was no issue on my side. I send through the results and the person proceeds to not reply anymore.

So i have to bow log another ticket, again i have to switch off the ONT/Router, this is after I told them I already did that and a speed test directly on the ONT. They then proceed to refresh my port, this also does not do anything, this person also stopped replying. This is now 6pm and their support should still be going for another 2hours.

At this time my Internet seems to be stable except I cant reactivate my line, because the OTP service apparently doesn't run after hours.

Forward to the next day, issue starts up again. Same thing off having to log new tickets, even though I now have a few others that they have not rep**** to. They then send me the same scripted message of the ONT and Router. I proceed to tell them I have done it so many times this is not an issue on my side and that they should send out a technician. They then apparently decided to check if there is not an issue in my area.

Lo and behold they magically find that there is an issue in my area and they are working on it. Why did they not think to let me know of this the day prior, or even inform me as soon as they received the notification that there are issues.