Worst ISP client service

I ordered the 100Mbps / 50 Mbps fibre package from Afrihost for the beginning of December and it was installed. To activate it was HELL...I was stuck on the phone the 1st time for 45min holding and the call was ended by me by mistake, but when I phoned them back, to my surprise the support time was closed and the company was closed. I tried again a second time and after 40min of holding, I finally got through to a support person the next day. They assisted, but it was still not activated. I had to manually activate it myself after figuring out where to go and what to do.

After that I experienced very bad latency in my games and upon doing a speedtest, saw that my latency was almost a 100ms with only about 20Mb download and 15Mb upload. It took your team a pathetic 3 days to reply to my email and your call back service along with the report a fault does not work. This is the worst ISP that I have ever had the horror of being subscribed to and I have been with Telkom before... Your support hours are pathetic in this day and age and you are situated in Johannesburg? Maybe think of removing best customer support from Pricecheck as it seems 2 people voted there and does not mean a thing.

I will finish my term needed and move over to a real ISP , which in the past have been nothing but gold, they care about their clients and know a thing or 2 about customer support as they are available 24/7. I thought I would give Afrihost a go...big mistake.