Worst ISP and I haven't even used their product
I don't even know where to begin.
I moved away from this poor provider and joined Rain, unfortunately, Rain doesn't work well in my apartment.
Due to this, I reactivated my line with Afrihost on April 22nd. Thursday, April 25th I was told my line was activated. I proceeded to connect the router and then use the product once I followed the steps to complete the activation. I spent 2h on Friday with a chat representative and I was told that my FIBER line has a virus on it, and I needed to wait 30 min. obviosity this never worked. I then reached out on Saturday and spoke to John (no surname) this time I was on chats for 4h and nothing was resolved all I was told was I need to keep configuring my router till it worked. It Never did and I was told the router is faulty. His manager told him that we had been on chat for too long(4h) it’s time to close it off. That was a waste of a day! On Monday 29th, I jumped on chat again and I had to do all the tests, and configurations again after numerous times I told the lady to look at the previous chat history she saw that the router was faulty. She confirmed it's faulty and I need to pay to have the Afrihost faulty router returned and have it sent for testing and then only will they send me a new router. I refuse to pay for Afrihost inferior routers, and I ended up jumping on the phone where I spoke with Philani, again I had to run through all the tests only to come to the same conclusion – THE ROUTER IS FAULTY. I expressed my undesired to pay Afrihost R249 to collect their piece of junk and I should not be liable for faulty products.
A workaround was presented – lovely, what he will do for me is have the courier bring me a new router when they collect the faulty one and I won’t be charged. I was happy with that as it is all being expedited and my new router would be here today April 30th. Well that never happened I accepted his terms in an email as requested and said I could reach out to him again to follow up – silence, completely ignoring my emails. Today I woke up with an R249 charge and no router no assistance when calling back YET again just it will arrive when it does.
Look Afrihost, I work from home, as of 00:00 tonight I have no internet. I will have to answer to my boss for not having internet and this has created a loss of income because I must take leave days so I don’t get fired. Because of your incompetence, I now have a loss of income and must use personal time off I was also deducted R90 for a product that doesn’t work. I suggest you refund me my money for both the router and the R90(pro-rated) deduction for the internet I can’t use and get my router with a field team to install it so that way I don’t have to spend 9/10h on chats and calls for nothing. I'm happy to have you canceled altogether and I will get another provider, seeing as I have not been able to use the internet your cancelation policy doesn’t take effect. I will move to VOX or RSA web where I never hear issues, Afrihost is so ***.
Reference numbers *** YWJ-***7
"I don't even know where to begin.
I moved away from this poor provider and joined Rain, unfortunately, Rain doesn't work well in my apartment.
Due to this, I reactivated my line with Afrihost on April 22nd. Thursday, April 25th I was told my line was activated. I proceeded to connect the router and then use the product once I followed the steps to complete the activation. I spent 2h on Friday with a chat representative and I was told that my FIBER line has a virus on it, and I needed to wait 30 min. obviosity this never worked. I then reached out on Saturday and spoke to John (no surname) this time I was on chats for 4h and nothing was resolved all I was told was I need to keep configuring my router till it worked. It Never did and I was told the router is faulty. His manager told him that we had been on chat for too long(4h) it’s time to close it off. That was a waste of a day! On Monday 29th, I jumped on chat again and I had to do all the tests, and configurations again after numerous times I told the lady to look at the previous chat history she saw that the router was faulty. She confirmed it's faulty and I need to pay to have the Afrihost faulty router returned and have it sent for testing and then only will they send me a new router. I refuse to pay for Afrihost inferior routers, and I ended up jumping on the phone where I spoke with Philani, again I had to run through all the tests only to come to the same conclusion – THE ROUTER IS FAULTY. I expressed my undesired to pay Afrihost R249 to collect their piece of junk and I should not be liable for faulty products.
A workaround was presented – lovely, what he will do for me is have the courier bring me a new router when they collect the faulty one and I won’t be charged. I was happy with that as it is all being expedited and my new router would be here today April 30th. Well that never happened I accepted his terms in an email as requested and said I could reach out to him again to follow up – silence, completely ignoring my emails. Today I woke up with an R249 charge and no router no assistance when calling back YET again just it will arrive when it does.
Look Afrihost, I work from home, as of 00:00 tonight I have no internet. I will have to answer to my boss for not having internet and this has created a loss of income because I must take leave days so I don’t get fired. Because of your incompetence, I now have a loss of income and must use personal time off
I was also deducted R90 for a product that doesn’t work.
I suggest you refund me my money for both the router and the R90(pro-rated) deduction for the internet I can’t use and get my router with a field team to install it so that way I don’t have to spend 9/10h on chats and calls for nothing.
I'm happy to have you canceled altogether and I will get another provider, seeing as I have not been able to use the internet your cancelation policy doesn’t take effect. I will move to VOX or RSA web where I never hear issues, Afrihost is so ***.
Reference numbers
**********
YWJ-**********7"
"I don't even know where to begin.
I moved away from this poor provider and joined Rain, unfortunately, Rain doesn't work well in my apartment.
Due to this, I reactivated my line with Afrihost on April 22nd. Thursday, April 25th I was told my line was activated. I proceeded to connect the router and then use the product once I followed the steps to complete the activation. I spent 2h on Friday with a chat representative and I was told that my FIBER line has a virus on it, and I needed to wait 30 min. obviosity this never worked. I then reached out on Saturday and spoke to John (no surname) this time I was on chats for 4h and nothing was resolved all I was told was I need to keep configuring my router till it worked. It Never did and I was told the router is faulty. His manager told him that we had been on chat for too long(4h) it’s time to close it off. That was a waste of a day! On Monday 29th, I jumped on chat again and I had to do all the tests, and configurations again after numerous times I told the lady to look at the previous chat history she saw that the router was faulty. She confirmed it's faulty and I need to pay to have the Afrihost faulty router returned and have it sent for testing and then only will they send me a new router. I refuse to pay for Afrihost inferior routers, and I ended up jumping on the phone where I spoke with Philani, again I had to run through all the tests only to come to the same conclusion – THE ROUTER IS FAULTY. I expressed my undesired to pay Afrihost R249 to collect their piece of junk and I should not be liable for faulty products.
A workaround was presented – lovely, what he will do for me is have the courier bring me a new router when they collect the faulty one and I won’t be charged. I was happy with that as it is all being expedited and my new router would be here today April 30th. Well that never happened I accepted his terms in an email as requested and said I could reach out to him again to follow up – silence, completely ignoring my emails. Today I woke up with an R249 charge and no router no assistance when calling back YET again just it will arrive when it does.
Look Afrihost, I work from home, as of 00:00 tonight I have no internet. I will have to answer to my boss for not having internet and this has created a loss of income because I must take leave days so I don’t get fired. Because of your incompetence, I now have a loss of income and must use personal time off
I was also deducted R90 for a product that doesn’t work.
I suggest you refund me my money for both the router and the R90(pro-rated) deduction for the internet I can’t use and get my router with a field team to install it so that way I don’t have to spend 9/10h on chats and calls for nothing.
I'm happy to have you canceled altogether and I will get another provider, seeing as I have not been able to use the internet your cancelation policy doesn’t take effect. I will move to VOX or RSA web where I never hear issues, Afrihost is so ***.
Reference numbers
**********
YWJ-**********7"