Worst ISP

I ordered a fixed LTE sim card from afrihost to be able to work remotely during lockdown since I was stuck away from my place of residence during lockdown and needed this to work remotely and made this clear, they had a automated message saying it would be delivered within 3 to 7 days(note they did not mention working days) so I had to be patient and understood this. A week later(7 days, 5 working days) the order status on afrihost's nifty tracking tool still stood on "payment verified" where it's been for the past week. I decided to make use of afrihost's live WhatsApp support chat to find out what the hold up is. I opened a ticket at 13:00 approx. A operator got to me at about 16:30 and as I was busy cooking supper I could not reply immediately and had stopped watching my WhatsApp like a hawk since 3 and a half hours had past already. I got back to my phone at 16:50 and rep**** to the operator only to receive back a automated message again informing me that I'm back on "hold" I shrugged it off to the operator probably wanting to clock out at 17:00 and waited for the next day. A operator again messaged me at 08:10 the next morning, again I was not able to immediately respond and rep**** at 08:20 just to vind that I was placed on hold. It is now exactly 14:03 and I am still waiting for a operator to contact me and my order status is still stuck on "payment verified" on day 8(6 working days) needless to say I am very unhappy with this kind of service and just canceled this order and I'm ordering the same package through axxess. I have used afrihost in the past for years and have always received mediocre but acceptable service up till this day. I will never use them or recommend anyone to use them again.