Worst in the industry

Pathetic service from Afrihost. I was contacted because Vumatel issued myself and another person with a modem that has the same serial number. Afrihost staff had no idea how to deal with this situation. The afrihost staff member over watsapp sends thumbs up emojis in response to a question. I guess no real words are used when you don’t understand the problem. He asked me to send a call me back to afrihost and the consultant that called me escalated the matter only after I started insisting he does more. Why isn’t there a sense of urgency? I have mentioned many times that I work from home like many people. All afrihost staff say is the matter is escalated. Escalated to who ? There’s definitely no one dealing with escalations. Staff need to be trained. Afrihost needs to take responsibility. My contract is not with Vumatel. Team leaders make their staff keep customers on the line instead of taking the call. While sending this email I am on a 35 minute call with afrihost and still on hold. Pathetic. People should really look to getting another service provider