AN
Annuscha NortjAA(C)
1 reviews | Active since Jan 2010
21 May 2015, 12:56
Worst hosting service ever
I have a problem that is server related, I have phoned in last week and spoke to Marcello,. He said he fixed the problem and it would take about 10 minutes to show, and he would call me back in 15 minutes. He never phoned back and the problem remained. Today I phoned them again the consultant AGAIN told me she promised to phone me back and still nothing. Is this the kind of support you offer?<br> <br> On one of my other domains the IP address constantly gets blacklisted, so there is always problems with sending out emails.<br> <br> I'm really thinking of moving all my and my clients domains to another host as there is no service with afrihost.
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Afrihost.com's replyOfficial
21 May 2015, 13:14Hello fgjgjhgjg,
I'm really sorry to hear that we've let you down like this, not honouring call backs or having queries resolved in a timeous manner is definitely not cool from our end.
I'd like to have a look at the account and server queries first hand, however I can't seem to track down your account from the info you've provided on this Hellopeter report.
Would you mind mailing me on *** with the details and any relevant/ open tickets you have available for me to follow up on? Let's work together on this one and have things sorted out once and for all.
Looking forward to your mail.
Regards
The Afrihost team
I'm really sorry to hear that we've let you down like this, not honouring call backs or having queries resolved in a timeous manner is definitely not cool from our end.
I'd like to have a look at the account and server queries first hand, however I can't seem to track down your account from the info you've provided on this Hellopeter report.
Would you mind mailing me on *** with the details and any relevant/ open tickets you have available for me to follow up on? Let's work together on this one and have things sorted out once and for all.
Looking forward to your mail.
Regards
The Afrihost team
Afrihost.com's reply21 May 2015, 13:14
Official
Hello fgjgjhgjg,
I'm really sorry to hear that we've let you down like this, not honouring call backs or having queries resolved in a timeous manner is definitely not cool from our end.
I'd like to have a look at the account and server queries first hand, however I can't seem to track down your account from the info you've provided on this Hellopeter report.
Would you mind mailing me on *** with the details and any relevant/ open tickets you have available for me to follow up on? Let's work together on this one and have things sorted out once and for all.
Looking forward to your mail.
Regards
The Afrihost team
I'm really sorry to hear that we've let you down like this, not honouring call backs or having queries resolved in a timeous manner is definitely not cool from our end.
I'd like to have a look at the account and server queries first hand, however I can't seem to track down your account from the info you've provided on this Hellopeter report.
Would you mind mailing me on *** with the details and any relevant/ open tickets you have available for me to follow up on? Let's work together on this one and have things sorted out once and for all.
Looking forward to your mail.
Regards
The Afrihost team