Worst Experience of my Life

The Worst Service Ever!!!!!!!!!!

Almost Two Months to reallocate a Fibre Line in the same town just another street.

I was first informed that a pending order exist and first needs to be cancelled…I am the new owner of the house and have no info regarding the previous owner and what they app**** for but I was still informed that the previous owner needs to cancel…how stupid is that. Even with the proof that I am the new owner.

Then We got to a point to say that this (pending application I have no info of) will be terminated with 72hours.

I then receive notice that all is good and my fibre is now active and Afrihost asked me to pay a pro rata amount after I clearly stated in the reallocation that there is no fibre visible at the residence.

After clearing this I phone back a week later on the update for installation where they notified me that the pending order(pervious owner) is STILL SITTING ON MY ADDRESS. So Afrihost can’t install my fibre. What have they been doing all this time. And what have I paid for. I am beyond upset and discouraged.

I have been a loyal Afrihost client for 10 years but I will have to rethink.

They were quick to take my money but VERY SLOW TO SOLVE MY ISSUE.

Current Status - No Fibre