Worst experience from Afrihost

I have had the worst experience with Afrihost. It has been well over a week since I ordered and received my router but still no active line. Everyday seems to be new information that is given to me. A fibre line has already been installed, I submitted proof of this. Afrihost responded saying that they happy, cybersmart needs to release the line, schedule fibre migration and it will take 72 hours before our line is active. The next day you are told that it takes 3-5 working days. Within a few hours on the same day, I received an email stating that the installation is scheduled for 4 March (a week from now). I fail to understand how Afrihost operates and how it can take this long in the 21st century to obtain fibre. I requested urgent feedback on when the line would be activated or I would cancel and I the consultant provided me with the process on how to cancel. I would not recommended using this service provider. Honestly! Do not waste your time.