Worst Experience Ever!!!

More then a month ago I've ordered my fibre from Afrihost and to date no installation done. After placing my order with Afrihost I've received a email from Thabiso advising there a order delay and he needs to do it manually and to send him POA WHICH I DID ALONG WITH THE CONNECTOR IMAGE IN FRONT OF MY PROPERTY. Once done another confirmation received with a payment link to process a payment which was false adverti*****t as the promotion stated free installation and equipment. The payment was processed and taken from my account. Immediately after Vumatel calls me to schedule my installation just to find that the address they have was incorrect, which was not my fault as my initial online order confirming my address was loaded correctly. Vumatel then sent me a direct WhatsApp again asking for POA which I then sent again along with the connector box in front of my property. Vumatel agent confirmed address changes will take 2 weeks to update which I then gladly allowed. We are now in the 6th week, Vumatel has my money yet I'm sitting without service or a piece of equipment. I'm working remotely and I've cancelled my LTE service with another provider mid way through my notice period allowing myself sufficient time to install. I'm now without internet for almost a month which is hampering my work and costing me extra money to buy bundles to allow some work. I've lost out on days of income as this has now become financially exhausting. I've been more then lenient and accommodating for something that was never my fault and yet I paid the amount asked even though you advertise free everything. This is the worst ISP I've ever had to deal with and highly annoyed with the service. I went with Afrihost as you are highly rated ISP and this has been a very disappointing experience. I know my order is minimal for such a large company but even this is ridiculous. You just got the whole thing messed up and no one seems to bother with my experience.