Worst experience

I was a Afrihost client with an adsl package and all was good until I had to move. 4 weeks before I moved to a new place, Afrihost had a promotion on fibre. Soumded good and according to Afrihost the new place had fibre. I had to wait 6 week before Openserve told me in less than 5min that I won't be able to have fibre and they would revert back to Afrihost on a way forward. I forwarded all the necessary information from the trustees for Afrihost and Openserve to dobthe installation but nothing happened till today.

I was not sure how long the fibre order would have taken thus placed an order with Telkom for a fixed residential line to get adsl. Once this line was installed I placed a ordered with Afrihost for the adsl. Both the adsl bundle and line was handled by Afrihost.

Due to the poor communication from Afrihost the line is clashing with the fibre order. The adsl line is active but Afrihost reported that there are issues on the adsl line. Telkom and their technicians stated the issue is on the accounts and the activation of the line. Thus Afrihost had to communicate with Telkom to get the correct line actived, I cannot resolve this as both orders are through Afrihost. Now Telkom and Afrihost is charging me for services I cannot use.

Thought by cancelling the fibre order would resolve the issues but now Afrihost is charging me a cancellation fee for a service I cannot use.

Afrihost went from the best experience I had to the WORST in less than a month.

Never let Afrihost handle your line. Should have listened tobthe other reviews.