Worst customer support service

How you get voted best ISP in SA beggars belief and only points to how shoddy other providers must be. Every single time we have an outage you give the same formulaic answers to the ticket. You do your utmost to shift blame onto the customer. At best you read half the support ticket since pre-emptive answers provided for questions I know will be asked are ignored and the questions are asked anyway. Your only job is to act as an intermediary between me and the provider and you simply act as a hurdle. Your communication is non-existent and you simply delay, delay, delay until the provider realises on their own that there is an issue and fixes it. Every time I have reported an outage you force me to do diagnostic steps I have already done and refuse to escalate the issue. When the problem finally gets resolved it has not once, not a single time, been an issue with my router or ONT. Your system of reporting and escalating issues is either broken or deliberately designed to keep the client busy until the issue resolves itself.