WORST CUSTOMER SERVICE I HAVE EXPERIENCED

I had previously signed on to install fibre at my home. It took the service provider 3 months to attempt to install the Fibre in the complex and by this time my lease had expired and I had to move out. The banking details related to my cheque account and was on my profile.

Months later, I purchased my new home and requested that they install fibre at the new premises. I attempted to sign on using the same cheque account and the system provided me with an error.

This is when the entire process disintegrated.

I called the call centre. No one was able to help me. At one stage, and after holding on for 20 minutes, a call centre operative starting speaking to me and then decided that he didn't want to deal with the query and then placed me at the back of the queue and I had to wait another 20 minutes for someone else to help. Even after this, that person could not assist.

I tried the live chat as well. They tell me that I should call the call centre.

I then created a new profile and was able to use my savings account number to order the product. This was accepted.

I then called the call centre to attempt to change my banking account details and nothing has happened. In this respect:

1. I have emailed Afrihost 7 times and received 2 replies which have nothing to do with my query; 2. I have tried to call the call centre. They simply transfer me from one department to another. I spent 40minutes on the phone yesterday after being transferred to 2 departments and the person I was dealing with promised me that he would personally attend to the sales department to assist me and that he would call me back. That never happened. 3. I tried the live chat and this has been a complete waste of time; 4. I have now been sent an email to verify the savings account bank details. I have attempted to change the savings account bank details to a cheque account bank details and Afrihost is well aware of this. Why then would I want to verify my savings account bank details? 5. I have tried to change my bank details on my profile and it would not allow me to do this. I have even sent the error code to the sales department and nothing has been done.

I do not understand why it has been this difficult to change my bank details. No one can help me. I would not recommend them to anyone. You will never be able to be assisted.