Worst customer service ever by Afrihost

Never expect customer service from this company. They want you as customer to do everything for them. To follow-up up on your new order as n new potential customer. They never give updates. Started on 5th March to sign up for fiber.... After a week I started to ask for information or feedback with no actual information provided. Just kept saying they will escalate the order or blame the fiber provider. Nothing received from Afrihost. I as customer have to phone and ask for follow up. I canceled the contract.... Been asking daily now for almost 2 weeks for courier to come and collect the router, which was the only quick service received. Afrihost can send daily emails to pay the bill due but can't deliver customer service. Can't arrange courier even though promised to come daily by my personal enquiry yet again.

Don't know how this company is surviving...

Never again will I ever try to use Afrihost.

Will throw router in bin as it will never be collected any time soon. I will not pay money due for no service provided either.