Worst customer service ever

I app**** for a WIFI connection with Afrihost in the beginning of October 2025 and I had no idea that I would be billed immediately for the first month. I called in to make arrangements to be debited twice on the 01/11/2025 and the agent agreed via WhatsApp that two premiums will go off on the 01/11/2025. I was happy until I started receiving emails that my service will be suspended on the 20/10/2025 for non payment and when I contacted Afrihost, the accounts department was absolutely rude and have no way of speaking to clients. They said that there was no agreement that I made which states that the agent agreed to me making my first payment on the 01/11/2025 even though I sent them proof of the conversation via WhatsApp which clearly states that I can make two payments on the 01/11/2025. My service has been suspended on the 20/10/2025 and now I am without an internet connection for work. I have been sent an email just today stating that if I don't settle the full outstanding amount by the 31/10/2025, my service will be completely cancelled. What an experience for a first time client at Afrihost, extremely disappointed in you guys.