TH
Thomas H

1 reviews | Active since Dec 2011

05 Aug 2017, 07:25

Worst customer service ever

<p>I recently decided to port from FNB connect to Afrihost mobile. I've been doing business with Afrihost for 4 year's and was always very impressed with their level of customer service. I had to wait a month to migrate from FNB connect to prepaid and then port to Afrihost mobile. What a waste of time!!! I've had problems since the very first day I ported and there's absolutely no support or backup from Afrihost. I've mailed them 4 times, tried the "live support chat" and even the call me back option. None of the above mentioned seems to be working at all. The "live chat" is always offline and the call me back option is not available all the time. I can't phone them because my airtime was never allocated to my package. I have my own business and I haven't been able to phone any customers for two days now and it's really starting to hurt my business. I wanted to cancel their service but there's a 30 day waiting period so guess I'm stuck with this ******* service for another 30 day's. Afrihost what happened I'm extremely disappointed????</p>

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