WORST CUSTOMER SERVICE

WORST CUSTOMER SERVICE EVER!!! i've called in, logged tickets, and whatsapp chats...literally over 10 people ( no exaggeration) i've asked the same question and every time its a different answer i'm getting. It's like their training of staff is different material content for everyone. over 5 days my billing issue is still not resolved. i have over 5 opened tickets ( opened on different days) and they bother not to close them by resolving the issue. you ask them at 8am to call you back, they only called back at 23:30...like reeeeally! when calling in, their hold-time is no less than 40 mins. it's either they are short-staffed or more like too many issues they have to handle.

the only thing they got right is reversing my money back into my account the next morning. i suppose its because they do that a lot more than anything hence they excel that aspect of their business.