worst customer service

After 5 days of not having internet access and reporting that we suspected it a faulty sim card, Afrihost told us to order a new sim via their clientzone. Saw that there will be a charge so said I was not happy to proceed in this manner and that they should "swap out" a faulty sim for one that works at their cost not the clients. George from support assured me via email he will personally get the credit issued if there is a charge. We went to checkers and bought a MTN sim and were instructed to call with the new sims number so they can transfer the data. This person from support who gave me his direct extension assured that this so called R1 charge will be credited, he didnt sort it out and as a result sat without internet over the weekend as it was automatically disconnected. After many frustrating messages via Afrihost facebook page I called again from overseas at my cost, now call number 5 to be messed around on the phone again, holding 21 minutes and being passed around from department to department. Just a pathetic bunch. Am cancelling Afrihost, disgusted that they could not resolve just a simple issue, go sell ice creams you might find more success and less irritated customers then. Trying to speak to a manager is a joke.